| Proweb Mail Manager Help (Administrator) | |
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EMAIL ACCOUNT ADMINISTRATION On this page you can administer all aspects of email for your site, please select which topic you would like to read more about: The new Proweb (UK) Ltd mail administration tool has been created to help meet the demands of you, our customers. With a simple-to-use application (a web browser) you can now fully administer the email addresses of your domain(s). You can add new mailboxes, change passwords, add forwarding and maintain all aspects of the delivery of mail to your domain(s). The administration page has been designed to be clear and eay to use but we'd appreciate your feedback. If you find any problems, no matter how small, please let us know. Send an email with as much information as possible to support@proweb.net. We'll contact you as soon as possible.
If not already configured a default domain (catchall) mailbox should be created. This will either be a simple email account that will accept all mail to your domain or a forward to another email address. If your domain doesn't currently have a default mailbox you can create one by clicking the "Add Default " button on the domain heading bar. If there isn't a button, you already have a default set up. Create a local mailbox To create a local mailbox for default email simply enter a password and confirm that password by re-typing it into the confirm password box. Click the "Create " button next to the password boxes to create the local default mailbox. Deliver all mail to an external email address If you'd like all mail delivered to a different mailbox, enter that address into the "Forward to an external address" box, please check this is correct before clicking the "Create " button. To enable mail to your domain to be collected by more than one user or so that mails can be seperated in to those of different types you might like to create seperate mailboxes. Typically you could create seperate mailboxes for sales and/or individual users. Each mailbox you create will contain only mail for that mailbox and be readable by an individual using an email client, for more information on configuring email clients for use with Proweb mail, click here. To create a new mailbox click the "Add Mailbox" button on the domain heading bar. Enter the name at your domain of the new mailbox, this could be something like sales or the name of a person at your organisation who might like to collect mails seperately. Please note: You do not have to enter the full email address, only the name of the mailbox. The domain portion is displayed to the right of the email address for reference only. Click the "Create mailbox" button to confirm. You will be informed whether the mailbox was created or not, click OK to clear this confirmation. The main administration page will refresh and show the new mailbox. 
To delete a mailbox click the "Options " button to the right of the mailbox name. EMail boxes are not deleted immediately, they typically take 24 hours be be deleted by an automatic process. Initially deleted mailboxes are displayed in red, you can usually restore deleted mailboxes until the space they occupy is deleted by the automatic process, once they have been deleted though all content and references are lost. Please note: You can normally restore a deleted mailbox if you click the restore button immediately after deletion. To change a password for a mailbox simply click the "Options" button to the right of the mailbox. Enter the new password and confirm the change by typing a new password in the confirmation box. Click the "Save" button to change the password. The password change will be confirmed, click Ok to return to the main administration page. 
Having created a mailbox you might like add an alias for that mailbox. An alias is simply another name for the existing mailbox so, for example a user named Joe Bloggs might have a mailbox named joe@yourdomain.com and you'd like all emails for:
Joe.Bloggs@yourdomain.com to be sent to the joe mailbox. To do this simply create 3 new aliases for joe, aliases are simply redirections of email to another place and use no extra space. You can create as many aliases for a mailbox as you feel nessacary. To remove an alias simply click the "Remove " button next to a alias from the main administration form. 
Email forwards are simply a way of redirecting email to a seperate account. The seperate account will be outside your domain. Click the "Add forward" button on the domain heading bar. You will be prompted for the email address to intercept and the destination email address. The latter can be to any valid email account held anywhere in the world. Please note: Using forwarding you can create a large distribution list of email addresses perhaps for your own advertising campaigns or to keep your customers informed of important information. To create a distribution list, create a forward using a target email address like info@yourdomain.com and continue to add forwards until you've entered all email addresses in your distribution list. The forward will automatically change it's icon to indicate that this is a distribution list containing more than one target. It is advisable to test the forwarding, simply send an email to the intercepted address and confirm that it arrives at the forward address. To remove a forward, simply click the "Remove" button to the right of the forward on the main administration page. 
In order to administer your email domain you will need to appoint a user (or mailbox) with administrator rights. Granting these rights to an email account By default, an email domain is granted adminstrator rights, for example; if you have a domain hosted by Proweb (UK) Ltd yourdomain.com, the domain itself would be your default login and the password you would use would be the password that was specified to set up the account. If you wish to end your administration session you can simply close your browser window. However, there may be times when you wish to administer another domain and will need to log into the administration tool with a new identity. To do this click the logout button at the top of the main administration form. You will be redirected to the login page where you can re-enter your username and password.
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